Shipping, Delivery & Returns Policy

1. Payment Methods & Partial Cash on Delivery (COD)

• Prepaid Options: Unified Payments Interface (UPI - Google Pay, PhonePe, Paytm), Credit Cards, Debit Cards, and Net Banking.
  
  
• Partial Cash on Delivery (Partial COD):
  
  
  • To confirm any COD order, a mandatory 10% advance deposit of the total product value must be paid online at the time of checkout.
    
    
  • The remaining 90% balance is payable in cash or via digital UPI directly to our delivery courier partner upon delivery.
    
    
  • Non-Refundable Policy on Partial COD Advance: The 10% advance payment is strictly non-refundable. If an order is cancelled after dispatch, or if you refuse or fail to accept delivery at your address, this 10% deposit will be forfeited to cover round-trip shipping, handling, and operational logistics expenses incurred by KALAKI - BBIPL
    
    

2. Shipping & Delivery Timelines

• Shipping Charges: Shipping fees (if any) are explicitly shown at checkout before you make any payment. All listed prices are inclusive of applicable goods and services taxes (GST).
  
  
• Dispatch & Handling: Each piece of ethnic apparel undergoes thorough quality checks. Ready-to-ship are dispatched within 24 to 48 hours of order confirmation.
  
  
• Estimated Delivery Timelines:
  
  
  • Metro Cities (India): 3 to 5 business days.
    
    
  • Rest of India: 4 to 8 business days.
    
    
  • International Shipments: 7 to 15 business days (subject to customs clearance).
    
    
• Tracking Your Order: Once your package has been handed over to our logistics partner, a tracking link with the Airway Bill (AWB) number will be sent to your registered email and mobile number via SMS/WhatsApp.
  
  

3. Inspection on Delivery & Mandatory Unboxing Video

1. Outer Package Inspection: If the exterior courier bag or seal is visibly torn, tampered with, crushed, or resealed, please refuse delivery from the courier executive and contact our customer care immediately at +91-8788316985 or support@kalaki.in with your Order ID/Mobile number/AWB.
   
   
2. Mandatory 360-Degree Unboxing Video:
   
   
   • Given the delicate nature of luxury ethnic wear, embroidery, zari work, and jewellery, you must record a clear, continuous, unedited video from start to finish before opening the courier bag.
     
     
   • The video must clearly show the courier shipping label, the sealed package from all angles, and the unpacking of the garment/jewellery.
     
     
   • In the absence of an unboxing video, damage or missing accessory claims cannot be processed.
     
     

4. Returns & Replacement Policy

• The product was delivered in a physically damaged or torn condition.
  
  
• The product has missing components or embellishments.
  
  
• The item received is materially different in design, color, or style from what was ordered on kalaki.in.
  
  

Eligibility Conditions for Return:

• The apparel/jewellery must be entirely unused, unwashed, unworn, and unaltered (no custom alterations, hem adjustments, or fragrance/perfume residues).
  
  
• All original tags, price tags (MRP), designer seals, authenticity certificates, jewelry boxes, and dust bags must be intact and attached.
  
  
• Customized, made-to-order, or personalized ethnic ensembles are non-returnable unless received with manufacturing defects or shipping damage verified by our team.
  
  

5. Invoices & Regulatory Compliance

• In accordance with Indian tax regulations, every domestic package is accompanied by a statutory tax invoice displaying product description, GST breakdown, and declared value.
  
  
• You can download and print an electronic copy of your tax invoice at any time by logging into your account:
  
  
  1. Go to My Account > Orders.
     
     
  2. Select your relevant order.
     
     
  3. Click Download / View Invoice.
     
     

6. Contact Us & Customer Support

• Brand: KALAKI.IN
  
  
• Email: support@kalaki.in
  
  
• Phone / WhatsApp: +91 8788316985
  
  
• Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST