Return, Replacement & Cancellation Policy

Operated by: Bitinfoz Businesses India Private Limited (BBIPL), Thane West

1. 7-Day Replacement Policy

• Because ethnic garments involve intricate handcrafted weaves, embroidery, and zari work, minor irregularities in motifs or thread tension are inherent to authentic artisan craftsmanship and are not deemed defects.
  
  
• All replacement requests are subject to physical verification by our quality control (QC) team upon return receipt.
  
  

2. Order Cancellation

• Cancellation Before Dispatch:
  
  
  • Prepaid Orders: If you cancel your order before it has been processed and handed over to our courier partner, a full refund will be initiated to your original payment source, minus standard payment gateway 2% handling charges.
    
    
  • Partial COD Orders (10% Advance): If you request cancellation before shipment, the 10% advance deposit will be non refunded.minus standard payment gateway 2% handling charges.
    
    
• Cancellation After Dispatch:
  
  
  • Once an order has been shipped from our warehouse, cancellations are no longer permitted in transit.
    
    
  • If delivery is refused at your doorstep, return shipping charges and logistics costs will be deducted. For Partial COD orders, the 10% advance deposit remains strictly non-refundable and is forfeited to cover round-trip courier and restocking expenses.
    
    

3. Conditions for Return & Replacement

• Unused & Unaltered: The garment or jewellery piece must be completely unworn, unwashed, unaltered, and free from perfume, deodorant, makeup stains, perspiration, or detergent odors.
  
  
• Original Tags & Packaging: All designer tags, brand labels, MRP tags, authenticity certificates, garment bags, and velvet/acrylic jewellery boxes must remain intact, untorn, and attached.
  
  
• Complete Sets: Multi-piece ensembles must be returned in their entirety along with any complimentary accessories or freebies.
  
  
• No Customer-Induced Damage: Returns will not be accepted for snagged zari threads, torn seams, pulled stone settings, or accidental tears incurred while trying on the product.
  
  
• Custom & Tailored Orders: Made-to-measure, customized blouses, stitched falls/pico, or personalized garments cannot be returned or replaced unless received with a confirmed manufacturing defect verified via unboxing footage.
  
  

4. Reverse Pickup & Self-Shipping Guidelines

• Reverse Logistics: Our logistics partners will attempt doorstep pickup within 48 to 72 hours of request approval.
  
  
• Failed Pickup Rule: Our courier will make up to two (2) pickup attempts. If both attempts fail due to recipient unavailability or incorrect contact, the replacement request will be automatically closed, and you will need to arrange self-shipping.
  
  
• Self-Shipped Returns: If reverse pickup is unavailable for your pin code, you may ship the product via a reputable, trackable courier service. Ensure the parcel is packaged securely in waterproof bubble wrap and sturdy outer packaging to avoid transit damage. Kalaki does not assume liability for parcels lost or damaged during customer-initiated return transit.
  
  

5. How to Initiate a Return or Replacement (2-Step Process)

1. Step 1: Raise a Request with Unboxing Proof
   
   
   • Email support@kalaki.in or visit our Help Center +91 - 8788316985 on kalaki.in using your registered email address within 7 days of delivery.
     
     
   • Provide your Order ID, registered phone number, and clear photos/videos highlighting the issue, including the mandatory continuous unboxing 360 angle video recorded at delivery.
     
     
2. Step 2: QC Handover & Replacement Dispatch
   
   
   • Hand over the carefully re-packaged item with all original tags to our pickup executive upon identity verification.
     
     
   • Upon reaching our Thane facility, the item undergoes an inspection within 48 hours. Once approved, your replacement piece will be dispatched immediately with fresh tracking details.
     
     

6. Processing Time & Turnaround

• Inspection: 48 hours from arrival at our fulfillment center.
  
  
• Replacement Timeline: The entire turnaround cycle—from initial reverse pickup to final replacement delivery—typically takes 7 to 12 business days, depending on your geographical location and courier connectivity. Status updates will be sent automatically to your registered email and mobile number.
  
  

7. Registered Entity & Return Address